Customer service in the machinery industry can make or break manufacturers. Companies with quick response times, helpful experts and practical solutions are more likely to see repeat business. Which manufacturing companies have the best customer service reputation? Here are seven entities that shine above the rest.
1. Empire Cat: Best Overall
For heavy equipment rental, Empire Cat is the best overall for industry leaders. The company has been in business for over 70 years and has dedicated itself to quality service and innovative solutions. West Coast-based Empire Cat has the most comprehensive customer service in the machinery industry.
Empire Cat is there to assist you regardless of your needs. For instance, Cat Inspect includes evaluations of your equipment to ensure no performance or safety issues. The company also offers training to maintain your team’s industry knowledge on best safety practices. Tech-friendly apps enable you to readily support your machinery.
2. Komatsu: Best for Equipment Maintenance
While you expect heavy equipment to last long, it will need occasional service. Lean on Komatsu to maintain your machinery regardless of its age. The Japanese company specializes in retrofitting to ensure your equipment has what it needs. For instance, you can completely retrofit your drillers with Montabert drifters and Timberock feeds.
Another hallmark of Komatsu’s customer service is the audit and save program. With this feature, Komatsu assists in reviewing your machines to see what parts need replacement. Business owners should also consider the warranty and repair support programs for machinery service. Komatsu representatives help you determine how much coverage is necessary for your machines.
3. John Deere: Best for Localized Assistance
John Deere is among the largest heavy equipment rental companies nationwide. The company also has international locations to serve your projects overseas. In the United States, you can find John Deere locations in every state to find solutions tailored to your company. From Maine to Hawaii, you can get support.
The Illinois-based company is among the best for heavy equipment service in different industries. Agriculture, construction and forestry highlight its offerings, and there are other ways to benefit from its customer service. At each location, you can get technical support and parts catalogs to find the most specific assistance.
4. Get It Made: Best Streamlined Customer Service
Get It Made is among the underrated heavy equipment companies, though the manufacturing business deserves more recognition for its excellent customer service. It’s based in the United Kingdom and specializes in CNC machining services. Recently, the organization leveraged artificial intelligence (AI) to streamline its customer service.
Get It Made improved response times and reduced the number of missed emails by using Gmail-based software. This system lets the company tailor machinery support by accessing specific information related to the client and their projects. The Get It Made team provides quotes within 24 hours and answers critical technical questions for customers.
5. United Rentals: Best Customization Options
United Rentals is among the largest heavy equipment rental businesses in the U.S. and Canada. Therefore, it has an extensive network of customer service centers to serve machinery industry professionals. What sets United Rentals apart is its customized client service options. With this company, the professionals treat your equipment like it’s their own.
United Rentals offers different service tiers to fit your company’s needs, from on-site equipment repair to fleet management solutions. One of the best features is its managed maintenance program, which includes preventive solutions to prevent downtime. Experts say manufacturers experience 800 hours of downtime annually, so proactive upkeep is necessary.
6. Herc Rentals: Best Self-Service Guides
Herc Rentals is another prominent heavy equipment company with locations nationwide. Customer service is a priority for this business, as seen by its quick response times and options to chat with representatives. The organization also encourages clients to fill out the feedback form and notify where improvements are necessary.
Herc Rentals shines with manufacturing customer service because of its free learning resources and videos. This online support enables you to read guides on rental solutions, hauling products, floor care and industrial tools and services. Another helpful Herc Rentals guide is the training resources focused on customizing reports, extending agreements or locating rentals.
7. Sun Belt Rentals: Best Online Support
South Carolina-based Sunbelt Rentals primarily offers machinery service and support for those in the Southeastern United States. This heavy equipment rental business excels in online support, as the 24/7 customer service team is always available with solutions experts. The mobile app makes things easy for users on the go.
Besides customer service chats, Sunbelt Rentals also excels in online guides to answer your most pertinent questions. If you need help finding heavy equipment rental options, you can contact the company experts and expedite the request if it’s urgent. By specifying project needs and its location, Sunbelt Rentals can find the best solution for you.
Prioritizing Customer Service in the Machinery Industry
In a fast-paced business landscape, some heavy equipment rental companies have lost track of customer service benchmarks. However, others have set the bar high with 24/7 assistance, online guides and customized solutions. With expert technical support, you can find the machinery service you need to increase uptime.
